FAQ - Frequently Asked Questions
Choosing your chair
What is the difference between the models?
Each model is an upholstered rocking chair with its own fabric and features: the Hartley has a high back with a headrest cushion, the Winslow a high teddy wingback, the Bramley a tufted berber fleece wingback, the Appleby an extendable footrest with built-in USB ports, the Fenwick a retractable footrest, and the Thornby a corduroy seat with an adjustable backrest on a solid wood frame. The upholstery, dimensions and features of each model are listed on its product page.
Are these chairs suitable for nursing?
The chairs are upholstered rocking chairs with high backs and padded armrests, commonly used as nursing chairs in a nursery. The features of each model are listed on its product page.
Which fabrics are available?
The collection includes bouclé, teddy, berber fleece and corduroy upholstery. The fabric of each model is listed on its product page, and colours may vary slightly depending on screen settings.
Assembly and use
Is assembly required?
Yes. Each chair is delivered flat-packed with fittings and instructions included. Assembly is a two-step process of attaching the base and the backrest, and requires no special tools.
How much weight can the chairs support?
The maximum load of each model, where listed by the manufacturer, is shown in the specifications on its product page.
How do I clean the fabric?
Vacuum the fabric with a soft brush attachment, and clean marks with a cloth lightly dampened with water or a mild fabric cleaner. Avoid soaking the fabric.
Delivery
Where do you deliver?
We deliver across the United Kingdom.
How does delivery work?
Your order is shipped with a tracked courier service. Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
What are the delivery times?
Orders are dispatched within 1-2 working days and typically delivered within 7-10 working days. Full details are in our delivery policy at the bottom of the page.
Returns and refunds
Can I change my mind after ordering?
Yes. Under the Consumer Contracts Regulations you have 14 days from delivery to notify us of a return. Full details are set out in our return and refund policy at the bottom of the page.
What if my order arrives damaged?
Contact us as soon as possible at support@cradleworth.co.uk with your order number, a description of the issue and photos. Depending on the situation, we may offer replacement parts, repair, replacement, return or refund, as set out in our return and refund policy at the bottom of the page.
Contact and payment
How can I contact Cradleworth?
By email at support@cradleworth.co.uk, or through the form on our contact page. Our customer service is available Monday to Friday, 9am to 6pm (UK time), and aims to reply within 24 hours.
Which payment methods do you accept?
The available options are displayed at checkout. They typically include major debit and credit cards and other payment methods.
Is payment secure?
Yes. All payments are processed through Shopify's PCI-compliant checkout and your payment details are encrypted. We never see or store your card details.